Trail Tire Protection Terms & Conditions
Terms and Conditions of the Trail Tire Protected Tires (TTP Tires)
FREE REPLACEMENT FIRST 25% WEAR: Any of the tires which fail and in our opinion are not repairable due to road hazard damage like cuts, bruises, and punctures, will be replaced with a comparable new tire within the first 25% of treadwear at no charge. Purchase of Trail Tire Protection Plan along with balance of the replacement tire is required.
After the first 25% treadwear, any tires, which fail due to road hazard damage and are not repairable in our opinion, will be replaced at a cost with a comparable new tire. The replacement cost for the tire(s) will be on a pro-rated basis. This will be calculated as follows: percentage of tread depth used multiplied by the current selling price at the time of return. Purchase of the Trail Tire Protection Plan along with balance of the replacement tire is required.
If a TTP Tire incurs non-repairable damage during the first 25% of tread wear, Trail Tire will replace the tire at no charge, excluding disposal fees and government taxes. After the first 25% of tread wear, Trail Tire will provide a pro-rata adjustment consistent with section (C). Purchase of the Trail Tire Protection Plan along with balance of the replacement tire is required.
If a TTP Tire wears to a tread depth of 2/32nds before the mileage indicated in the limited warranty for tread life (if applicable), Trail Tire will make a pro-rata adjustment based on the original purchase price, excluding disposal fees and government taxes, multiplied by the pro-rata adjustment. The pro-rata adjustment is 100% less kilometers of service divided by the mileage indicated in the limited warranty for tread life. Purchase of the Trail Tire Protection Plan along with balance of the replacement tire is required.
If a TTP Tire fails due to defects in its manufacture or materials during the first 25% of tread wear, Trail Tire will replace it free of charge. After the first 25% of tread wear, Trail Tire will make a pro-rata adjustment based on the original purchase price, excluding disposal fees and government taxes, multiplied by the pro-rata adjustment. The pro-rata adjustment is the percentage of remaining tread down to 2/32nds. Except as set forth in section (B), a tire worn down to 2/32nds tread depth is no longer considered a TTP Tire.
Tread Wear Expectation: If the eligible tire(s) wear evenly across the face of the tread and wear down to 2/32 of an inch prior to the kilometre rating, we will replace the tire(s) with comparable new tires at a pro-rated price. Pro-rated price will be calculated by dividing the actual distance travelled by the expected distance, multiplied by the current price. It is the owner’s obligation to ensure proper tire care to prevent abnormal wear, otherwise manufacturer warranties will be voided. This includes tire rotation every 8000km – 10,000 km, properly aligned wheels, and proper tire inflation. Please keep a record of all tire rotations and wheel alignments, as these will be required for warranty claims. If a customer is not using a licensed tire and automotive shop to rotate their tires, the customer must come to a Trail Tire location to verify the work has been completed. Tire inflation should be checked once a month.
Tire Replacement Under Warranty for All Wheel Drive (AWD) and Four-Wheel Drive Vehicles (4×4): Each vehicle manufacture has a different specification when it comes to replacing single tires on AWD and 4X4 vehicles. Trail Tire will follow the manufactures specifications when replacing tires. If a Covered Tire needs replacing, Trail Tire will replace the one tire that needs replacing under the terms and conditions of the warranty. If additional tires are required to be replaced due to the manufacture’s specifications, the cost of any additional tires, balance and install is the responsibility of the customer. Additional Trail Tire Protection coverage cost will not be charged in these cases. Trail Tire will not install a single tire if the vehicle manufacture’s specifications do not allow it to.
30 Day Ride and Try: If a customer purchases any set of 4 tires and is not satisfied with their purchase, they may get a maximum of 1 replacement set of equal value. If the replacement set is of greater value, the customer will pay the difference in both the tire and the cost of the Trail Tire Protection Plan. Any government disposal fees will be charged. Installation and balance of the replacement tires is at no charge to the customer.
Owner’s Obligation: Proper tire care is necessary to obtain the maximum mileage and wear from a tire. You are required to have us rotate and inspect your tires every 8,000-10,000 km. This service will be provided at no charge. Owners must also ensure their vehicle is in proper alignment to prevent abnormal tire wear. Abnormal wear could void any manufacturer warranty. You also need to ensure that the tires operate at the proper cold inflation pressure as outlined in the owner’s manual or on the invoice. Inflation should be checked once a month. This will be provided at no charge by any Trail Tire store. We will help you. Please come and see us.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY FOR TREAD LIFE: The limited warranty for tread life does not cover services, damage or wear due to any of the following: misuse or abuse, misalignment or tires out of balance, over or underinflation, repairs, off road use or use on unpaved roads, use on commercial vehicles, campers, or trailers, excessive loading, vehicle accidents, or tire contact with curbs, potholes, or other similar items on or off the road surface.
LIFETIME TIRE & MILEAGE CARE SERVICES FREE FLAT REPAIRS: All repairable flats on TTP Tires are fixed free of charge for the life of the TTP Tire through 12.00 inch size cross section. Lock ring and tube type wheels are not included.
Warranty Locations:
All services the TTP includes can be done at any of the participating Trail Tire locations. Any costs incurred for any maintenance work including flat repairs, rotations, balance, replacement tires done at a location that is not a participating Trail Tire, will not be reimbursed to the customer.
If there is a breach of a Care Service, then Trail Tire’s sole obligation, and your exclusive remedy, will be for Trail Tire to re-perform or correct the Care Service at issue.
EXCLUSION OF OTHER WARRANTIES: To the full extent permitted by law and except for the limited warranties expressly made above, Trail Tire excludes and disclaims all other warranties with respect to the TTP Tires, express or implied, including but not limited to the warranty of merchantability, the warranty of fitness for particular purpose, and any warranties that may have arisen or may arise from course of performance, course of dealing, or usage of trade.
TPMS (Tire Pressure Monitor Sensors)
Each vehicle is unique in resetting T.P.M.S. On all tire maintenance and warranty, there is a charge for resetting the T.P.M.S. See your dealer for price.
TTP Tires not regularly rotated will be considered abused for purposes of this Limited Warranty.
LIMITATIONS ON YOUR REMEDIES: In no event will Trail Tire have any liability to you in contract, tort or otherwise for any claimed incidental or consequential damages of any type whatsoever, arising in any way from breach of this Trail Tire Protection Plan (Limited Warranty).
